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Course: Value-driven Business Process Management

September 19, 2017 @ 9:00 am - 5:00 pm

Professor: Marcello La Rosa (Queensland University of Technology)

Abstract: “Business Process Management (BPM) is an integrated body of principles, methods and tools for the discovery, analysis, implementation, execution and ultimately improvement of business operations. The demand for BPM is driven by demands for increased operational excellence and cost-effective compliance practices. BPM forms a widely recognized foundation for IT projects and is a key issue in discussions related to outsourcing and mergers. This one day course introduces the core principles and practices of BPM, with a focus on how to derive value from a BPM program within an organization. The course provides an overview of the state-of-the-art methods for BPM, and considers how to select and adopt a customized BPM approach that is aligned with the strategic objectives of the organization.”

Place: Sala d’Actes de la FIB
Date: Tuesday, September 19, 2017. From 9:00 to 17:00.

Detailed Scheduling:

9:00 – 10:30 Module I: Organisation and Introduction

Business processes
Positioning of Business Process Management (BPM)
BPM value proposition
Related disciplines (Lean, Six Sigma, BPR, TQM…)

10:30 – 11:00 Morning Tea

11:00 – 12:30 Module II: Overview of the BPM lifecycle

Process identification and discovery
Process analysis and improvement
Process implementation and monitoring

12:30 – 13:30 Lunch

13:30 – 15:00 Module II: BPM critical success factors

Measuring BPM maturity
Strategic alignment and governance
Methods and tools
People and culture

15:00 – 15:30 Afternoon Tea

15:30 – 17:00 BPM case studies

Process automation in the banking sector
Process mining in the insurance sector


September 19, 2017
9:00 am - 5:00 pm